Frequently asked questions
Straight answers for faster decisions.
Are the products authentic?
They are new pieces, bought from a European importer that works with workshops in India and Nepal. For each product we state the material and origin declared by the supplier.
How long does delivery take?
Orders ship from an EU warehouse and arrive within 8 business days (mainland Portugal: 6 to 8). No customs.
Can I return?
Yes, 14 days no questions asked. Just email ola@sagra.pt.
Which payment methods do you accept?
Card, MB WAY and Multibanco. Payment is processed by Stripe.
Can I pay for a special order?
Yes, contact us in advance for custom orders.
What if the product arrives damaged?
Email ola@sagra.pt with photos. We replace the piece or refund you, at no cost to you.
Do you offer warranty?
Yes. The 3-year legal guarantee of conformity applies. If there is a defect, we repair, replace or refund.
Do you ship to islands?
Not at the moment. Our supplier does not deliver to Madeira or the Azores. We ship to mainland Portugal and mainland Europe.
Do prices include VAT?
The prices shown are final. Sagra is under the VAT exemption scheme of article 53 of the Portuguese VAT Code, so no VAT is charged.
Is there a minimum order?
Yes, 15 € in products, not counting shipping. The cart tells you when the amount is not there yet.
Did not find your answer?
Contact